Return & Refund Policy

Last Updated: April 2026

By placing an order through peremis.com, you agree to this Return and Refund Policy, as well as our Terms of Service, Shipping Policy, Privacy Policy, and any other applicable policies posted on our site. This policy explains our procedures, timelines, eligibility requirements, and limitations regarding returns, refunds, exchanges, and order issues. This policy applies to orders shipped within the United States unless otherwise stated.

1. 90-DAY RETURN POLICY

Peremis offers a 90-day return window. You may request a return within 90 days after your order is marked as delivered.

To be eligible for a return, the item must be unopened, unused, untampered with, in its original condition, and in its original packaging. You must also provide valid proof of purchase, such as an order confirmation, receipt, or other information sufficient for us to verify the transaction.

Because our products are consumable and intended for personal use, we cannot accept returns of products that have been opened, used, tampered with, resealed, or altered in any way, except when the item has arrived damaged, defective, or incorrect.

2. NON-RETURNABLE ITEMS

The following items are not eligible for return, refund, or exchange unless required by applicable law or expressly approved by Peremis in writing:

• Opened or used products
• Products with broken seals
• Products with damaged packaging caused after delivery
• Gift cards
• Clearance items
• Final sale items
• Promotional items marked as non-returnable
• Items returned without prior authorization
• Items returned after the 90-day return period
• Items not purchased directly from peremis.com, unless otherwise authorized by Peremis

3. HOW TO START A RETURN

To request a return, contact us at info@peremis.com within 90 days of delivery.

Please include:

• Your full name
• Order number
• The item(s) you wish to return
• The reason for the return
• Clear photos of the product, packaging, and shipping label if the item is damaged, defective, or incorrect

If your request is approved, we will provide return instructions and, when applicable, a return shipping label.

Returns sent without prior authorization may be refused, discarded, or returned to the sender at the customer's expense.

Approval of a return request does not guarantee approval of a refund. All returned items are subject to inspection and final approval by Peremis.

4. RETURN SHIPPING

If a return is approved because the item arrived damaged, defective, or incorrect, Peremis may, at its sole discretion, provide a prepaid return shipping label or reimburse reasonable return shipping costs.

For all other approved returns, the customer is responsible for return shipping costs unless otherwise required by law.

Original shipping charges are non-refundable unless the return is the direct result of our error.

Peremis is not responsible for items lost or damaged during return transit. We recommend using a trackable shipping service for all returns paid by the customer.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, or incorrect, please notify us at info@peremis.com within 5 days of the delivery date.

We may request photos of the shipping box, shipping label, product, lot number, and any visible damage before reviewing your claim.

Peremis reserves the right to determine whether an item is damaged, defective, or incorrect and may choose to provide a replacement, refund, or store credit or deny the claim.

Claims submitted after the 5-day reporting period may not be eligible for review.

6. EXCHANGES

Peremis only offers exchanges for items that arrive damaged, defective, or incorrect.

All exchanges are subject to product availability. If a replacement item is unavailable, Peremis may provide a refund, store credit, or another reasonable resolution.

We do not offer exchanges for customer ordering mistakes, such as ordering the wrong product, quantity, or variant, placing duplicate orders, or ordering products that are no longer wanted.

7. REFUNDS

Once we receive and inspect your approved return, we will notify you whether we have approved your refund.

Approved refunds will be issued to your original payment method unless otherwise required by law. Processing times may vary depending on your financial institution or payment provider.

Refunds are only issued for approved returns that comply with this policy.

Peremis reserves the right to deny refunds for products returned opened, used, tampered with, damaged, incomplete, unsanitary, or otherwise unsuitable for resale, unless the item arrived damaged, defective, or incorrect.

If a refund is issued for promotional purchases, bundles, discounted orders, or orders that qualified for free shipping, Peremis may adjust the refund amount to reflect retained promotional discounts or shipping costs, where permitted by law.

8. LATE OR MISSING REFUNDS

If your refund has been approved but you have not received it, first contact your bank, credit card provider, or payment processor, as processing times vary.

If you still need assistance after allowing sufficient processing time, contact us at info@peremis.com.

9. RESTOCKING FEES

Peremis does not currently charge a standard restocking fee for approved returns.

We reserve the right to introduce or modify restocking, handling, or administrative fees in the future by updating this policy, where permitted by law.

10. ORDER CANCELLATIONS

Orders are processed quickly, so we cannot guarantee changes or cancellations after an order has been placed.

If you wish to cancel an order, contact info@peremis.com as soon as possible.

If your order has already entered processing, fulfillment, or shipment, it may no longer be eligible for cancellation and will instead be subject to this Return & Refund Policy.

Submitting a cancellation request does not guarantee cancellation.

11. REFUSED, UNCLAIMED, OR UNDELIVERABLE PACKAGES

If a package is refused, unclaimed, abandoned, or returned because of an incorrect, incomplete, or undeliverable shipping address provided by the customer, Peremis may deduct the original shipping charges, return shipping costs, handling fees, and any other expenses incurred from any refund, where permitted by law.

Peremis is not responsible for losses resulting from incorrect shipping information provided by the customer.

12. CHARGEBACKS AND PAYMENT DISPUTES

Before filing a chargeback or payment dispute, please contact info@peremis.com so we have the opportunity to resolve the issue.

Peremis reserves the right to dispute any chargeback believed to be fraudulent, abusive, or inconsistent with this policy and may suspend or restrict future orders or accounts associated with excessive chargeback activity.

13. LIMITATION OF RIGHTS

Peremis reserves the right to deny any return, refund, exchange, replacement, or store credit request that does not comply with this policy or that appears fraudulent, abusive, excessive, or made in bad faith.

This policy does not limit any rights that applicable law allows.

14. CHANGES TO THIS POLICY

Peremis may update this Return & Refund Policy at any time by posting the revised version on our site. Unless required by law, the version in effect at the time of your purchase will apply to your order.

15. CONTACT US

If you need any clarification about returns, refunds, or exchanges, please contact us:

Peremis Customer Support

Email: info@peremis.com